A leader in mobile telephony and the Internet wanted to reposition its network of stores (nearly 1,000) by digitizing the entire customer experience (information, subscription, payment, after-sales service) in the store.
This complete renovation requires a perfect and very tight planning in order not to penalize the commercial activity of the stores. The group asked Talents & Projets to manage the project.
Client issues
Reposition its network of boutiques through an innovative concept
Strengthen their competitive positioning and improve customer relations
Transform stores in record time
without loss of revenue and across the entire French network (nearly 1,000 stores)
Ensure the coherence and collaborative work of multidisciplinary teams
a multitude of specialized stakeholders (internal and external) to be coordinated
Transition Manager
For over 25 years, Constant has been a recognized expert in re-modelling projects
for very important national networks: McDonald's, Toys'R'Us, Société Générale, etc.
Exemplary ability to get internal and external teams to work together
of all trades and in record time so as not to penalize sales
Experience in all digital levers in B to C
customer information (POS advertising) 100% online subscriptions, collections, technical infrastructure of points of sale