An agency of a very large diversified services group, with an organization in regions and agencies, is experiencing an acute crisis: bad social climate; KPI at half-mast; loss of major clients; ethical problems…
The young branch manager put in place by the group is put in check by this unbreathable environment. In order to preserve her, the group wishes to assist her with a seasoned manager.
Client issues
Preserving the existing manager
who joined the group in an extremely difficult position
Re-establish a "normal" functioning of the agency
resolve ethical and unprofessional practice issues, restore fundamentals
Regain lost market share
40% drop in turnover over the last 5 years
Transition Manager
Chantal, 40 years of experience in the field as a regional manager
in business services, particularly in the industrial sector
Experienced in the management of B to B service teams
she has intervened on numerous occasions to turn around agencies in difficulty
A recognized know-how in efficiency management
objectives, control procedures, customer service quality, KPI, crisis management
