Group of 190,000 people, present in more than 50 countries, leader in metallurgy. The know-how of key technicians and operators in the production processes is threatened due to the retirement of some of these experts.
This knowledge, which is neither formalized nor documented, must be preserved and transmitted within the company to ensure the continuity of its technical expertise.
Client issues
Maintain the technical leadership of the group
which is held in particular by "knowers" in the field
Identify key knowledge
and transcribe them effectively via mind-map type diagrams
Implement knowledge sharing and continuous improvement
and practices of continuous improvement of knowledge capitalization
Transition Manager
Recognized expert in knowledge management for over 15 years
has set up an approach and advanced tools on the subject
Specialist in the capitalization of knowledge in the industry
especially in industries where operators have individual know-how
Particularly effective in the dialogue and identification of undocumented knowledge
then in their retransmission via mind-mapping tools