A subsidiary specialized in asset management of a world leader in insurance, wished to manage one of its back office centers in a context of managerial instability and uncertainty: loss of important clients, planned merger with another center.
Before calling upon Talents & Projets, several successive managers had taken turns without calming the climate within the center.
Client issues
Regain control of the management of the site
in a context of uncertainties and questioning
Adapt the site's operations to the new situation
Resolve the operational problems that led to the loss of customers
Prepare the future of the center within the subsidiary's global system
study with the subsidiary's management the main options that could be considered
Transition Manager
Dual expertise in customer relations and back office management
in competitive sectors: telecommunications, retail banking
Chosen for her natural leadership
in service center improvement and transformation projects
Proven competences in the optimization of data processing
Administration, digitization and data security
