Deploy the new digital concept of a telecom operator’s stores

Management de transition secteur des services

A leader in mobile telephony and the Internet wanted to reposition its network of stores (nearly 1,000) by digitizing the entire customer experience (information, subscription, payment, after-sales service) in the store. This complete renovation requires a perfect and very tight planning in order not to penalize the commercial activity of the stores. The group asked … Lire la suite